Last Updated: August 9, 2026

At KripaKart ("we", "our", "us"), accessible through kripakart.com, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your personal information when you visit our website, browse our products, place an order, or communicate with us.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect certain information necessary to provide our products and services.

A. Personal Information

When you place an order, create an account, contact us, or subscribe to our communications, we may collect:

• Full name
• Mobile/phone number
• Email address
• Billing address
• Shipping/delivery address
• City, state and PIN code
• Order details and purchase history
• Information you provide when contacting customer support
• Any other information voluntarily provided by you

We collect only the information reasonably required to process and fulfill your order and provide customer support.

B. Payment Information

When you make a payment on our website, payment information may be processed by our third-party payment gateway or payment service provider.

KripaKart does not ordinarily store your complete debit card, credit card, banking or UPI credentials on its own servers. Payment information is handled by the relevant payment service provider according to its own privacy and security practices.

C. Automatically Collected Information

When you visit our website, certain technical information may automatically be collected, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website
• Website interaction information
• Cookies and similar technologies

This information helps us maintain, secure and improve our website and shopping experience.

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2. How We Use Your Information

We may use the information we collect for the following purposes:

Order Processing

• To process and confirm your orders
• To arrange shipping and delivery
• To provide order updates
• To process payments
• To handle cancellations, returns, refunds or exchanges where applicable

Customer Support

We may use your contact information to:

• Respond to your questions
• Resolve complaints or issues
• Provide assistance regarding your order
• Communicate with you about delivery or payment-related matters

Website Improvement

We may use non-sensitive information and website usage data to:

• Improve our website
• Improve our products and services
• Understand customer preferences
• Improve website functionality and user experience
• Detect technical problems

Marketing & Promotions

Where permitted by applicable law and based on your preferences, we may use your email address or phone number to send:

• Product updates
• Special offers
• Discounts
• Promotional communications
• New product announcements

You can opt out of promotional communications at any time.

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3. Cookies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

• Remember items in your shopping cart
• Keep you signed in
• Understand how visitors use our website
• Improve website performance
• Provide relevant content and marketing
• Maintain website security

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

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4. How We Share Your Information

We do not sell your personal information to third parties.

However, we may share necessary information with trusted service providers when required to operate our business and fulfill your order.

These may include:

Payment Service Providers

Your payment information may be processed by third-party payment gateways to securely process transactions.

Shipping & Delivery Partners

We may provide your name, phone number and shipping address to courier and logistics partners so that your order can be delivered.

Technology & Website Service Providers

We may use third-party providers for:

• Website hosting
• E-commerce functionality
• Website analytics
• Customer support
• Email services
• Security
• Fraud prevention

These providers may process information only as necessary to provide their services.

Legal Requirements

We may disclose personal information when required to do so by applicable law, court order, government authority, or legal process, or when necessary to protect our legal rights, customers, website or business.

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5. Data Security

We take reasonable administrative, technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

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6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders
• Providing customer support
• Maintaining business and transaction records
• Resolving disputes
• Preventing fraud
• Complying with applicable legal, accounting and regulatory requirements

When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal requirements.

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7. Your Rights and Choices

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information, where legally permitted
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Ask questions about how your information is being used

To exercise any applicable privacy rights, please contact us using the details provided below.

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8. Marketing Communications

If you receive promotional emails or other marketing communications from us, you may unsubscribe at any time by using the unsubscribe option included in the communication or by contacting us.

Please note that even if you opt out of promotional communications, we may still contact you regarding essential transactional matters, such as:

• Order confirmation
• Payment
• Shipping
• Delivery
• Returns or refunds
• Customer service issues

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9. Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

We are not responsible for the privacy practices, security or content of those third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

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10. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

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11. Fraud Prevention and Security

We may use personal and transaction information to detect, investigate and prevent:

• Fraudulent transactions
• Unauthorized activities
• Abuse of promotional offers
• Payment-related fraud
• Other activities that may harm our customers or business

We may share relevant information with payment providers, logistics partners, service providers or law-enforcement authorities where reasonably necessary or legally required.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

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13. Contact Us

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

Website: kripakart.com
Email: Help@kripakart.com

Customer Support: 24/7
Expected Response Time: 24–48 hours

When contacting us regarding an existing order, please include your Order ID or registered phone number so that we can assist you more efficiently.

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Important for your Shopify store

I recommend that your footer contain these pages:

Privacy Policy | Terms & Conditions | Shipping Policy | Refund & Cancellation Policy | Contact Us

Also, your website currently displays “FREE DELIVERY ALL OVER INDIA” and “COD AVAILABLE”, so your Shipping and Refund policies should clearly explain the exact conditions for these offers.