Last Updated: August 9, 2026

At KripaKart, we want you to be happy with your purchase. If you are not completely satisfied with your product, you may be eligible to return it within 7 days of delivery, subject to the terms and conditions mentioned below.

1. 7-Day Return Policy

We offer a 7-day return policy.

You must request a return within 7 days from the date your order is delivered.

After the 7-day return period has expired, we may not be able to accept your return request.

To initiate a return, please contact us at:

Email: Help@kripakart.com

Please include your Order ID, registered mobile number and reason for the return.

---

2. Eligibility for Return

To be eligible for a return, the product must:

• Be unused and unworn
• Be in its original condition
• Be returned with original packaging
• Include all accessories, tags and other items supplied with the order
• Not be damaged, altered or washed
• Be suitable for resale

We may request photographs or videos of the product before approving a return.

Important

For products such as Laddu Gopal Ji Poshak, Shringar Sets and devotional accessories, minor variations in color, embroidery, beads, pearls, fabric or design may occur due to handmade work, lighting and screen settings. Such minor variations may not qualify as a defect or valid return reason.

---

3. Damaged, Defective or Incorrect Product

If you receive:

• A damaged product
• A defective product
• A wrong product
• A missing item

please contact us within 48 hours of delivery.

For faster resolution, please provide:

• Order ID
• Clear photographs of the product
• Photographs of the outer packaging
• A clear unboxing video, if available

Our team will review the issue and, if the claim is approved, we may offer a replacement, refund or other appropriate resolution.

---

4. Unboxing Video

We strongly recommend recording a continuous unboxing video when opening your package.

The video should clearly show:

1. The sealed package
2. Shipping label
3. Opening of the package
4. The product received
5. Any damage or missing items

An unboxing video can help us verify claims involving damaged, missing or incorrect products.

Failure to provide an unboxing video does not automatically mean that a claim will be rejected, but it may make verification more difficult.

---

5. Non-Returnable Products

The following products may not be eligible for return where applicable:

• Products that have been used or worn
• Products damaged after delivery due to customer handling
• Products that have been washed or altered
• Products without original packaging
• Products missing accessories or parts
• Products damaged due to improper storage or handling
• Products returned after the 7-day return period
• Products specifically marked as non-returnable on the product page

---

6. Return Process

To request a return:

Step 1: Contact us at Help@kripakart.com within 7 days of delivery.

Step 2: Provide your Order ID and the reason for the return.

Step 3: Provide photographs/videos if requested.

Step 4: Our team will review your request.

Step 5: If approved, we will provide instructions for returning the product.

Please do not send a product back to us without receiving return instructions from our team.

---

7. Return Shipping

For a customer-initiated return, return shipping charges may be applicable and may be deducted from the refund amount, where applicable.

If the product is confirmed to be:

• Wrongly shipped
• Defective
• Damaged during transit
• Missing parts/items

KripaKart may provide an appropriate resolution, including replacement or refund, subject to verification.

---

8. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will be processed through the applicable payment method.

For prepaid orders, refunds will generally be processed to the original payment method.

For Cash on Delivery orders, we may request appropriate bank account or other payment details necessary to process the refund.

The time taken for the refunded amount to appear in your account may depend on your bank or payment service provider.

---

9. Refund Amount

If a return is approved, the refundable amount will be determined based on the applicable circumstances and our return policy.

Where applicable, the following may be deducted:

• Return shipping charges
• Non-refundable shipping charges
• Other charges that are specifically communicated to the customer

For products that are confirmed to be defective, damaged or incorrectly shipped due to our error, we may provide a replacement or refund without such deductions, subject to verification.

---

10. Exchange / Replacement

Where available, we may offer a replacement instead of a refund for:

• Damaged products
• Defective products
• Incorrect products

Replacement is subject to product availability.

If the same product is unavailable, we may provide another appropriate resolution, such as a refund.

---

11. Cancellation Policy

You may request cancellation of your order before it has been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible.

For Cash on Delivery orders, repeated cancellations or refusal to accept deliveries may result in restrictions on future COD orders.

For prepaid orders, approved cancellations will be refunded according to the applicable refund procedure.

---

12. Return Rejection

A return request may be rejected if:

• The request is submitted after 7 days from delivery
• The product has been used or worn
• The product has been damaged by the customer
• The product has been washed or altered
• Original packaging or accessories are missing
• The product does not match the order details
• The product shows signs of misuse
• The return does not meet the eligibility requirements mentioned in this policy

---

13. Failed Delivery / Refused COD Orders

If a customer refuses to accept a COD order or the order is returned to us because of an incorrect address, unavailable recipient or repeated delivery failure, the order may not qualify as a normal customer return.

Additional shipping or handling charges may apply to any subsequent re-shipment, where applicable.

---

14. Contact Us

For any return, replacement or refund-related questions, please contact us:

KripaKart
Website: kripakart.com
Email: Help@kripakart.com

Customer Support: 24/7
Expected Response Time: 24–48 hours

When contacting us, please mention your Order ID and registered mobile number.