Terms and Condition

Last Updated: August 9, 2026

Welcome to KripaKart. These Terms & Conditions govern your access to and use of our website kripakart.com and your purchase of products from our online store.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About KripaKart

KripaKart is an online store offering devotional and religious products, including Laddu Gopal Ji Poshak, Shringar Sets, devotional accessories and related products.

All products displayed on our website are subject to availability.

We reserve the right to modify, discontinue or update any product at any time without prior notice.

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2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However:

• Actual product colors may vary slightly due to lighting, photography and individual screen settings.
• Minor variations in design, embroidery, beads, pearls, fabric or decoration may occur because many products are handmade or individually finished.
• Product dimensions may have minor variations.
• Product images are intended to provide a general representation of the product.
• Availability of a particular design, color or variation may change without prior notice.

Such minor variations do not necessarily constitute a product defect.

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3. Pricing

All product prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

We reserve the right to:

• Change product prices at any time
• Correct pricing errors
• Modify discounts and promotional offers
• Discontinue promotional pricing

A price change will not affect an order that has already been successfully confirmed, except where an obvious technical or pricing error has occurred.

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4. Orders

When you place an order through our website, you agree to provide accurate and complete information, including:

• Full name
• Mobile number
• Email address
• Complete shipping address
• City
• State
• PIN code
• Any other information required to process your order

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or another available communication method.

An order confirmation does not always guarantee that the order can be fulfilled. We reserve the right to cancel an order in circumstances including:

• Product becoming unavailable
• Incorrect product pricing
• Incorrect or incomplete customer information
• Suspected fraudulent activity
• Shipping restrictions
• Technical errors
• Other circumstances beyond our reasonable control

If we cancel a prepaid order, the applicable amount will be refunded through the appropriate payment method, subject to our Refund Policy.

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5. Cash on Delivery (COD)

Where COD is available, customers may choose Cash on Delivery at checkout.

COD availability may depend on:

• Delivery location
• Product
• Order value
• Courier availability
• Other operational conditions

We reserve the right to verify COD orders before dispatch.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases.

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6. Payment

We may offer different payment methods, including online payment and Cash on Delivery, depending on availability.

Online payments may be processed through third-party payment service providers.

KripaKart does not directly control the processing systems of third-party payment providers and is not responsible for temporary payment gateway failures or interruptions.

You agree to provide accurate payment and billing information when making a purchase.

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7. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed on our website or communicated to you.

However, delivery times are estimates and may be affected by:

• Courier delays
• Weather conditions
• Festivals and holidays
• Natural disasters
• Transportation issues
• Incorrect address information
• Remote delivery locations
• Government restrictions
• Other circumstances outside our control

Once an order has been handed over to the courier, delivery is primarily dependent on the courier service.

Customers are responsible for providing a complete and accurate delivery address and reachable phone number.

For detailed information, please refer to our Shipping Policy.

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8. Order Cancellation

You may request cancellation of an order by contacting us as soon as possible.

Cancellation requests may not be accepted if the order has already been:

• Processed
• Packed
• Dispatched
• Handed over to the courier

For COD orders, cancellation requests made after dispatch may be subject to restrictions.

For prepaid orders, approved cancellations will be processed according to our Refund Policy.

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9. Returns, Refunds & Exchanges

Returns, refunds and exchanges are subject to our Refund & Cancellation Policy.

Customers must follow the applicable return procedure and provide the required information, photographs or videos where requested.

We may reject a return or refund request where:

• The product has been used or damaged after delivery
• The product has been altered
• The product is returned without required accessories or packaging
• The damage resulted from improper handling
• The return request is outside the applicable return period
• The issue does not qualify under our Refund Policy

Please review our Refund & Cancellation Policy before placing an order.

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10. Damaged or Incorrect Products

If you receive a product that appears damaged, defective or different from what you ordered, please contact our customer support team as soon as possible.

We may request:

• Order ID
• Photographs of the product
• Photographs of the packaging
• Unboxing video
• Other information required to verify the issue

Providing a clear unboxing video from the time the package is opened may help us investigate transit damage or missing/incorrect items.

Any replacement or refund will be handled according to our applicable Refund Policy.

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11. Customer Responsibilities

You agree to:

• Provide accurate information during checkout
• Use the website only for lawful purposes
• Not attempt to misuse or interfere with the website
• Not submit fraudulent orders
• Not use another person's payment information without authorization
• Not attempt to gain unauthorized access to our systems
• Not upload or transmit harmful software or malicious code

We reserve the right to restrict or terminate access to customers who violate these Terms & Conditions.

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12. Intellectual Property

All content available on KripaKart, including:

• Website design
• Product photographs
• Logos
• Brand name
• Graphics
• Text
• Product descriptions
• Videos
• Other original content

is owned by or licensed to KripaKart, unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, publish or commercially use our content without prior written permission.

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13. User Reviews & Content

If you submit a review, photograph, testimonial, comment or other content to KripaKart, you represent that:

• The content is truthful and not misleading
• You have the right to submit the content
• The content does not violate another person's rights
• The content does not contain unlawful, abusive or harmful material

By submitting content, you grant KripaKart permission to use, reproduce, display and publish that content for business and marketing purposes, subject to applicable law.

We reserve the right to remove content that we consider inappropriate, misleading, offensive or unlawful.

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14. Promotions & Discounts

From time to time, KripaKart may offer discounts, promotional codes, special offers or other promotions.

Promotional offers may have specific terms and conditions, including:

• Limited validity
• Product restrictions
• Minimum order requirements
• One-time use restrictions
• Customer eligibility requirements

We reserve the right to modify or cancel a promotional offer where reasonably necessary.

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15. Third-Party Services

Our website may use third-party services such as:

• Payment gateways
• Courier and logistics providers
• Website analytics services
• Marketing platforms
• Communication services
• Other technology providers

Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.

KripaKart is not responsible for the independent policies or practices of third-party service providers.

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16. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available
• Error-free
• Secure
• Free from interruptions
• Free from technical problems

The website may occasionally be unavailable due to maintenance, updates, technical problems or circumstances beyond our control.

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17. Limitation of Liability

To the extent permitted by applicable law, KripaKart shall not be responsible for indirect, incidental, special or consequential losses arising from:

• Use or inability to use our website
• Courier delays
• Third-party service interruptions
• Unauthorized access caused by circumstances beyond our reasonable control
• Incorrect information provided by the customer
• Events beyond our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

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18. Force Majeure

KripaKart shall not be held responsible for failure or delay in fulfilling its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fire
• Epidemics or pandemics
• War
• Strikes
• Government restrictions
• Transportation disruptions
• Internet or telecommunications failures
• Courier or logistics disruptions
• Other unforeseen circumstances

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19. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

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20. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

Any changes will become effective when the updated version is published on this page.

We recommend reviewing this page periodically.

Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms & Conditions.

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21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.

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22. Contact Us

If you have any questions regarding these Terms & Conditions, orders, products or our services, please contact us:

Website: kripakart.com
Email: Help@kripakart.com

Customer Support: 24/7
Expected Response Time: 24–48 hours

When contacting us regarding an order, please provide your Order ID or registered mobile number whenever possible.